Contracted Case Management

Contracted Case Management

Contact Jill Grover, Contracts Director, (651) 315-9167.

JFS contracts with health plans and Ramsey County to provide case management and care coordination for more than 1,100 low income older adults as well as adults with disabilities. Clients for contracted case management services are assigned to JFS directly through the contracted agencies. JFS is committed to manageable caseloads so that case managers can give their clients the attention they require and deserve. Client-centered care is always the primary focus.

Case management and care coordination includes client assessment to determine needed support services to help them live safely and independently in their own home for as long as possible and prevent placement in a nursing home. Staff arranges appropriate services including assistance with personal care such as dressing, bathing and grooming; help with housekeeping; home delivered meals; and arranging for transportation to medical appointments among other services. They also make referrals and provide resources to their clients to address any type of physical, mental, emotional, social or spiritual need the client may have.

The JFS team of experienced case managers have backgrounds and advanced degrees in nursing and social work. More than 30% hold master’s level degrees in social work, while an additional 10% are currently working towards advanced degrees.

Case managers come with backgrounds in a variety of areas including pharmacy and speech pathology. Our staff members have advanced experience in and knowledge health and human services, averaging 11 years of experience in the field. JFS also offers staff with extensive expertise in the areas of dementia and mental health issues impacting older adults.

The diversity of JFS case managers also enables care that honors each client’s unique heritage. Staff can communicate with clients in a variety of languages including Russian, Ukrainian, Hmong, French, and Somali and offer them extensive knowledge of their culture.

JFS Contracted Care Management teams have earned a combined 96% compliance score for care plan protocols in recent audits. Additional comments provided by auditors included praise for the team’s attentiveness to their client’s social, emotional, and spiritual goals in ways that truly captured what was most important to the client; and noting that it was apparent that the team consistently went above and beyond by following up at multiple points during the year, exceeding contract requirements.

Client evaluations also demonstrate the quality of care provided. Responding to a recent client satisfaction survey, 99.3% indicated they would highly recommend or recommend JFS. When asked if their JFS case manager was respectful of their background and values, 96% gave their JFS case manager the highest possible positive response.